On 01 October 2024 onward, SkillsFuture Singapore (SSG) will directly exercise its functions and powers under the Private Education Act 2009 and subsidiary legislations. All Private Education Institutions (PEIs) must comply with the regulations under the Private Education Act to continue operations.
The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the SSG, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools.
The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by SSG for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.
While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).
East Asia Institute of Management (EAIM) was awarded the 4-year EduTrust Certification by the Committee Private Education (CPE) on 20-May-2010. EAIM was awarded another 4 years during the EduTrust Renewal in 2014, in 2018 and another 4 years in 2022.
In compliance with the EduTrust requirements, EAIM has in place the following:
EAIM has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by all students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.
EAIM collects up to twelve (12) months of course fees at any one time.
For more details on FPS, please visit the website of SSG at www.ssg-wsg.gov.sg
Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate
EAIM adopts the standard SSG PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and EAIM, including detailed breakdown of fees payable, payment schedule and the terms of refund.
EAIM provides a cooling-off period of 10 calendar days after the date that the Contract has been signed by both parties. Within the cooling-off period, student can submit written notice of withdrawal and be entitled to the return of all Course Fees and Miscellaneous Fees, regardless of whether the student has started the course or not.
Click here to view a sample of EAIM standard PEI-Student Contract V4.0 and Miscellaneous Fees
A copy of the standard PEI-Student Contract is available at https://www.tpgateway.gov.sg/
Although Student Medical Insurance is no longer an EduTrust requirement, EAIM has maintained a group student medical insurance coverage, for an annual overall limit of S$20,000.00, provided by NTUC Income Insurance Co-operative Limited. The scheme is an expense reimbursement plan payable by the insurer for eligible expenses incurred according to the limits set out in the Benefits Schedule. Please refer to the product summary from the link below. In addition, EAIM has also a group student personal accident insurance for all students.
For more details and terms and conditions of coverage, please download a copy of the product summary below.
Click here to download a copy of the insurance certificate and product summary
Click here to download a copy of the Student Medical GHS claim form
For more information on the Private Education Act and the regulatory initiatives by SSG, please visit their website at www.ssg-wsg.gov.sg
The following payment methods are accepted by EAIM:
- a. Cash
- b. Cheque
- c. Telegraphic Transfer
- d. I-banking thru DBS
- e. Credit Card thru i-banking
- f. ATM
- g. Credit Card at Cashier
- h. NETS / CUP
- i. PayNow
- Refund Policy
In accordance to Clause 3 of the PEI-Student Contract, EAIM’s refund policy is as follows:
3.1 The PEI will notify the Student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):
(a) It cannot commence the provision of the Course on the Course Commencement Date;
(b) It cannot complete the provision of the Course by the Course Completion Date; Refund
(c) The Course will be terminated before the Course Completion Date;
(d) The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
(e) The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.
3.2 Where any of the Refund Events in Clause 3.1(a) to 3.1(e) above has occurred:
(a) The PEI shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event. (b) If the Contracting Party accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.
(c) If the PEI does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 3.2(a) above, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of a written notice to the PEI.
3.3 Where any of the Refund Events in Clauses 3.1(d) to 3.1(e) has occurred, the PEI shall forthwith terminate this Contract by way of a written notice to the Contracting Party.
3.4 If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a), the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.
3.5 If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c), the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.
3.6 If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a), the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.
3.7 If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c), the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.
3.8 Refund for Withdrawal During the Cooling-Off Period: Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.
3.9 Refund for Withdrawal Outside the Cooling-Off Period: Without prejudice to Clauses 3.1 to 3.8 above, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D.
REFUND TABLE
| % of [the amount of Course Fees and Miscellaneous Fees paid under Schedules B and C in Student Contract | If the Contracting Party’s written notice of withdrawal is received: |
| [•] | more than [•] working days before the Course Commencement Date |
| [•] | on or before, but not more than [•] working days before the Course Commencement Date |
| [•] | after, but not more than [•] working days after the Course Commencement Date |
| [•] | more than [•] working days after the Course Commencement Date |
If a student who has been accepted by EAIM for a particular course and later decides to transfer to another course, the student shall be deemed to have withdrawn from the course and the provision of Clause 3.9 of the Pei-Student Contract (Refund for Withdrawal Outside the Cooling-Off Period) shall apply, save as otherwise agreed between EAIM and the student. A written request must be submitted to EAIM Student Service Centre (SSC) and is subject to approval by the Academic Director. A non-refundable course transfer fee of S$545.00 (GST inclusive) will be charged for such request.
A student who withdraws will have his student contract terminated and will no longer be a student of EAIM. A request by a student for withdrawal or transfer to another school must be made in writing and submitted to EAIM Student Service Centre (SSC). The student must settle all outstanding fees, if any, before the withdrawal request is processed for approval. Refund, if any, shall be in accordance with Clause 3 of the PEI-Student Contract.
All requests for deferment shall be made in writing to the EAIM Student Service Centre and are subject to approval by the Academic Director. All requests for deferment must be supported by documentary evidence. Students are allowed to defer for up to a period of 2 terms. The Student Pass for international students approved for deferment will be cancelled as required by ICA. Students who do not return to resume their studies within the 2 terms period shall be considered to have withdrawn from the course and any course fee paid shall be forfeited. A non-refundable deferment fee of S$436.00 (GST inclusive) will be charged for each deferment.
PROCEDURE FOR TRANSFER
- Student must complete the Student Request Form together with a non-refundable application fee of S$545.00 (GST inclusive).
- Student has to submit the highest educational qualification and parent’s consent letter to support the request.
- All requests for transfer are deemed as withdrawal from the original course and the relevant refund policy will apply, save as otherwise agreed between EAIM and the student.
- Student Service Centre (SSC) will arrange the Student to meet with the Academic Head of School (HOS) for counselling.
- SSC will contact student’s parent/s to verify, inform and seek consent to the transfer.
- HOS/DOS will approve/reject the transfer.
- SSC will inform student of the outcome.
- Above procedures does not apply to students taking English course transferring from one stage to another stage after placement test.
- If approve, the forms will pass to Registrar Office (RO) for further processing.
- The existing contract will be terminated and student will have to sign a new contract.
- RO will apply for STP for the new course and FPS provider will be notified of the change.
- EAIM will not be responsible for ICA’s rejection of STP due to the transfer of course or for any disruption to your studies arising from the transfer.
- Student requests for transfer will be completed within 4 weeks.
- Student must complete the post-enrolment withdrawal form, including letter of consent from parents for students below 18 years of age.
- Student will have to clear all outstanding fees, if any
- SSC will arrange for respective HOD/DOS to counsel the student.
- SSC will inform student of the outcome.
- If student decides not to withdraw, the student will resume his studies as usual.
- If student confirms withdrawal, SSC will send documentation to RO for further processing.
- Student will surrender his STP and student card to RO for cancellation of STP via ICA Solar.
- Student requests for withdrawal will be completed within 4 weeks.
- EAIM will not be responsible for ICA’s rejection of your future STP application or for any disruption to your studies due to your withdrawal.
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Refund according to Student Contract Clause 3
- Student must complete the Post-Enrolment withdrawal form and request for refund form together with a consent letter from parents for students below 18 years of age
- Student will also fill the refund instruction form on how the refund, if any, is to be paid
- SSC will arrange the student to be interview by HOS/DOS
- SSC will check with Finance if the refund is within the contract clause
- If approval is given by HOS/DOS for withdrawal and request for refund is within the contract clause, the finance director will approve the refund, if any, on the request form
- International Student will have to surrender their school Identity Card to RO for cancelling of STP via ICA Solar
- Finance department will proceed to process the payment for refund, if any, to student according to the payment mode given by student
- The refund process will be closed within 7 working days
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Refund requests that do not fall within the contract clause 3
- Request for refund not within the contract clause will be rejected
- Student can appeal and it will be escalated to the next higher level of authority
- Refund of this nature, if any, will be classified as Goodwill refund
- If approved and agreed on the quantum, student will have to sign a full and final settlement letter
- International student will have to surrender their school Identity Card to RO for cancelling of STP via ICA Solar
- SSC will inform Finance of the refund upon the approval by higher authority
- Finance will proceed accordingly to issue payment within 7 working days upon receiving the signed Full and Final Settlement letter
- The case is closed once the payment is remitted
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Procedures for Deferment
- All requests for deferment shall be made in writing to the EAIM Student Service Centre together with all supporting documents and a non-refundable fee of S$436.00 (GST inclusive).
- Students are allowed to defer for up to a period of 2 terms or 6 months.
- SSC will process your request through the respective Academic Director for approval.
- SSC will inform student of the outcome of the request.
- The STP for International students approved for deferment will then be cancelled via Solar by Registrar Office as required by ICA.
- Students should resume their studies within the 2 terms period, otherwise they shall be considered to have withdrawn from the course and any course fee paid shall be forfeited.
- Before resuming their studies, students will have to submit request to SSC to apply for their STP to continue their studies.
Students and graduates may write in to the Student Services This email address is being protected from spambots. You need JavaScript enabled to view it. to request for the following information from the institute:
Student Performance Outcome
- Examination Passing Rate
- Graduation Rate
- Progression Rate
- Percentage of Student with at least 3 O-level Passes
Graduate Outcome
- Employment Rate
- Full-time Permanent Employment Rate
- Median Gross Monthly Salary
- Percentage of ‘O’ level Cohort that Progresses to Post-Secondary Education
