With effect from 1st October 2024, The SkillsFuture Singapore (SSG) will directly exercise its functions and powers under the Private Education Act 2009 and subsidiary legislations, comprising the Enhanced Registration Framework (ERF) and the EduTrust Certification Scheme.

All Private Education Institutions (PEIs) are required to comply with the regulations under the Act. 

The Enhanced Registration Framework (ERF), as set out under the Private Education Act and the Private Education Regulations, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard to protect the interest of the students enrolled in their schools. 

 

 

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered and governed by SkillsFuture Singapore (SSG) for Private Education Institutions (PEIs) in Singapore. The SSG functions independently as the regulatory authority of the private education industry in Singapore and is responsible for all decisions under the EduTrust Certification Scheme. SSG aims to raise the standards of the industry to ensure PEIs provide a higher standard of educational services and good student/ graduate outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

East Asia Institute of Management (EAIM) was awarded the 4-year EduTrust Certification on 20-May-2010. EAIM was awarded another 4 years during the EduTrust Renewal in 2014 in 2018 and another 4 years in 2022.

In compliance with the EduTrust requirements, EAIM has in place the following:

Protection of Course Fees 

Protection of course fees paid by students is one of the pre-requisites of EduTrust Certification Scheme. 

The protection is in the form of a Fee Protection Scheme by Insurance and the Fee Collection Caps.

In compliance with the EduTrust requirements, EAIM has in place the following:

• Fee Protection Scheme (FPS) 

EAIM has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by all students. FPS protects the unconsumed course fees paid by students in the event a PEI is unable to continue operating.

• Fee Collection Cap 

EAIM collects up to twelve (12) months of course fees at any one time.

For more details on FPS, please visit the website of SSG at https://www.tpgateway.gov.sg/

Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate

PEI-Student Contract 

EAIM adopts the standard PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and EAIM, including a detailed breakdown of fees payable, payment schedule and the terms of refund.

EAIM provides a cooling-off period of 10 calendar days after the date that the Contract has been signed by both parties. Within the cooling-off period, student can submit written notice of withdrawal and be entitled to the refund of all Course Fees and Miscellaneous Fees paid within 7 working days of the written notice.

Click here to view a sample of  EAIM standard PEI-Student Contract V4.0 and Miscellaneous Fees. 

A copy of the standard PEI-Student Contract is available at https://www.tpgateway.gov.sg/

Student Medical Insurance 

Although Student Medical Insurance is no longer an EduTrust requirement, EAIM has maintained a group student medical insurance coverage, for an annual overall limit of S$20,000.00, provided by NTUC Income Insurance Co-operative Limited. The scheme is an expense reimbursement plan payable by the insurer for eligible expenses incurred according to the limits set out in the Benefits Schedule. Please refer to the product summary from the link below. In addition, EAIM has also a group student personal accident insurance for all students.

For more details and terms and conditions of coverage, you may view the copy of the product summary below.

Click here to download a copy of the insurance certificate and product summary.

Click here to download a copy of the Student Medical GHS claim form.

For more information on the Private Education Act and the regulatory initiatives by SSG, please visit their website at https://www.tpgateway.gov.sg/

The following payment methods are accepted by EAIM:

• Cash

• Cheque

• Telegraphic Transfer

• I-banking thru DBS

• Credit Card thru i-banking

• ATM

• Credit Card at Cashier

• NETS / CUP

• PayNow

• Payment via Flywire

Refund Policy

In accordance to Clause 3 of the PEI-Student Contract, EAIM’s refund policy is as follows:

1. EAIM will notify the student in writing within 3 working days after becoming aware of any of the following (each a “Refund Event”):

1. It cannot commence the provision of the Course on the Course Commencement Date;
2. It cannot complete the provision of the Course by the Course Completion Date;
3. The Course will be terminated before the Course Completion Date;
4. The Student does not meet the course entry or matriculation requirements as stated in Schedule A; 
5. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

Refund, if any for a) to e) above shall be according to the Refund Events as depicted in the below diagram. The refund will be paid within 7 working days of the receipt of the written notice.

REFUND EVENTS (Reference to Pei-Student Contract)

2. If the student withdraws from the course for any reason other than those stated in a) to e) above, EAIM will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the following REFUND TABLE:

NCUK PROGRAMMES 

% of [the amount of Course Fees and Miscellaneous Fees paid under Schedules B and C]	If the Contracting Party’s written notice of withdrawal is received:
50	more than 20 working days before the Course Commencement Date
25	more than 10 working days before the Course Commencement Date
0	on or before, but not more than 10 working days before the Course Commencement Date
0	after, but not more than 0 working days after the Course Commencement Date
0	more than 0 working days after the Course Commencement Date

ALL OTHER PROGRAMMES 

% of [the amount of Course Fees and Miscellaneous Fees paid under Schedules B and C]	If the Contracting Party’s written notice of withdrawal is received:
50	more than 20 working days before the Course Commencement Date
25	on or before, but not more than 20 working days before the Course Commencement Date
0	after, but not more than 0 working days after the Course Commencement Date
0	more than 0 working days after the Course Commencement Date

 

3. Refund during cooling-off Period 

EAIM provides a cooling-off period of 10 calendar days from the date of the signing of the Contract by both parties.

The student will be refunded all Course Fees and Miscellaneous Fees paid within 7 working days of the receipt of the written notice.

 

Transfer Policy 

If a student who has been accepted by EAIM for a particular course and later decides to transfer to another course, the student shall be deemed to have withdrawn from the course and the provision of Clause 3.9 of the PEI-Student Contract shall apply, save as otherwise agreed between EAIM and the student. A written request must be submitted to EAIM Student Service Department (SSD) and is subject to approval by the Academic Director. A non-refundable course transfer fee of S$545.00 (GST inclusive) will be charged for such request.

Withdrawal Policy 

A student who withdraws from the course will have his student contract terminated and will no longer be a student of EAIM. A request by a student for withdrawal or transfer to another school must be made in writing and submitted to EAIM Student Service Department (SSD). The student must settle all outstanding fees, if any, before the withdrawal request is processed for approval. Refund, if any, shall be in accordance with Clause 3 of the PEI-Student Contract.

Deferment Policy 

All requests for deferment shall be made in writing to the EAIM Student Service Office and are subject to approval by the Academic Director. All requests for deferment must be supported by documentary evidence. Students are allowed to defer for up to a period of 2 terms or 6 months, whichever is appropriate. The Student Pass for international students approved for deferment will be cancelled by Registrar Office as required by ICA. Students who do not return to resume their studies within the 2 terms period shall be considered to have withdrawn from the course and any course fee paid shall be forfeited. A non-refundable deferment fee of S$436.00 (GST inclusive) will be charged for each deferment. EAIM will not be liable should the student fail to obtain the Student Pass (STP) approval from ICA to return after deferment as the STP for the course was originally approved.

Process for Refund Request, Transfer, Withdrawal and Deferment

1. The maximum processing time from request to notifying students of the outcome in writing shall not exceed 4 weeks for transfer, withdrawal and deferment requests. 
2. All student requests and final outcomes will be recorded.
3. All documentary evidence must be submitted together with the request form.
4. The completed form shall be submitted to the SSD.
5. For students below 18 years of age, the contracting party must file in the request on behalf of the student
6. All request must be in writing by filling up a Student Request form available from the Student Service Department (SSD).

 Refund 

• Student will fill up the student request form and state the reason for refund request.
• Refund, if any, shall be in accordance with Clause 3 of the PEI-Student contract.
• All requests must be in EAIM’s standard request forms and submitted to the Student Service Department (SSD).
• Student Service Officer will arrange for a consultation session for the student to meet up with the Head of School or Academic Director.
• Student Service Officer will check with Finance if the refund is within the contract clause 3
• If approval is given by the Head of School for withdrawal and request for refund is within the contract clause, the finance director will approve the refund on the request form
• The finance executive will prepare the calculation for the refund and email to student for acceptance of the refund amount, together with a form on how the student want to receive the refund. The refund shall be paid within 7 working days.
• Finance department will proceed to process the payment for refund, if any, to student according to the payment mode given by student 
• International Student whose withdrawal is approved will have their student pass cancelled by RO via ICA Solar
• The refund process will be closed within 7 working days

 Deferment / Transfer 

• All requests for deferment/transfer shall be made in writing to the EAIM Student Service Department together with all supporting documents and a non-refundable fee of S$436.00 for deferment and S$545.00 for transfer. All fees are GST inclusive.
• Students are allowed to defer for up to a period of 2 terms or 6 months.
• Student Service Officer will arrange for a consultation session for the student to meet up with the Head of School or Academic Director
• Student Service Officer will process the request after the respective Head of School or Academic Director’s decision after the consultation session.
• Student Service Officer will inform student of the outcome of the request in writing.
• For all approved requests, the Registrar Officer will proceed to prepare Student Contract for the new course for transfer request, and either a new student contract or an addendum for deferment request. 
• The Registrar Office will inform ICA on the change of course and to cancel the STP for students who request for deferment.
• Students on deferment should resume their studies within the 2 terms period, otherwise they shall be considered to have withdrawn from the course and any course fee paid shall be forfeited.
• Before resuming their studies, students will have to submit request to Student Service Department to apply for their Student Pass to continue their studies.
• EAIM will not be liable should the student fail to obtain the Student Pass approval from ICA to return after deferment as the Student Pass for the course was originally approved.

 Withdrawal

• Student will have to submit the Student Post-Enrolment Withdrawal Form to Student Service Department for withdrawal request.
• The Student Service Officer will collect the students passport copy, letter of consent from students’ parent (where student’s age is 18 years old and below) and EAIM Student Card.
• The Student Service Officer will hand the completed Post-Enrolment Withdrawal Form to Finance Department for checking of any outstanding course fee from the students. Students have to clear their outstanding course fee that is due.
• After confirming that there is no outstanding course fee from the students, the Student Service Officer will arrange for the student to meet-up with the Head of School within the 2 days. The Post-Enrolment Withdrawal Form will be passed to the Head of School before the interview/counselling session.
• During the interview/counselling session, the Head of School will find out from the students on their reasons for withdrawal. The Head of School will assist to resolve any issues faced by the students and also to retain the students from withdrawing. All conversations and remarks made by the students will be recorded by the Head of School in the Post-Enrolment Withdrawal Form.
• If the student decides to proceed with the withdrawal after the interview/counselling session, the Head of School and the students will sign off the Post-Enrolment Withdrawal Form and the form will return to Student Service Department for further processing.
• The Student Service Officer will pass the completed Post-Enrolment Withdrawal Form along with documents/items listed requested earlier on to Registrar Office for processing.
• Registrar Office will proceed to cancel the students’ Student Pass via ICA SOLAR+. A social visa will be passed to the students once ICA acknowledges the cancellation of student pass.
• Registrar Officer will indicate and sign off the Post-Enrolment Withdrawal Form and return the form to Student Service Department. The students’ status will be updated as withdrawn by the Registrar Officer.  

Students and graduates may contact the Student Services Department at This email address is being protected from spambots. You need JavaScript enabled to view it. to request information on student performance and graduate outcomes.